FAQs

We source our inventory from several suppliers within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in Asia that all of our products ship from. Due to the overseas location of our fulfillment center, please allow for up to 1-3 weeks for shipping and up to 3-4 weeks if the order is international. On the product page, you will see the exact shipping time for that product. 

Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or back ordered. Rest assured, any shipping delays will be communicated. 

Please expect to wait up to 60 days* for Countries like Brazil with a slower postal system. 

Please also be aware that the postage time does not include handling and processing the prior shipment. 

*Based off previous orders and postal office estimations

Shipping costs are determined by the weight of the items purchased. 

Just click on "Track Order" on the top menu on highdman.com to find the real-time update of your shipment. We will also be updating you via Email regarding the status of your Order.

You will receive an e-mail with all your required tracking numbers once your items have been shipped. Handling and processing your order often takes 1-2 days but may take up to 5 days on a busy week. 

Please feel free to contact us via the blue "Message Us" messenger button located on the bottom right of your web page to check the status of your order. 

You may also e-mail us at info@highdman.com

We love what we do and we want you to love your items! If the product isn't used and is in its original packaging, unworn, with no visible wear, smells, or animal hair may be returned within 30 days after arrival for a Full Refund. Exchanges and returns cannot be done for international orders or sale items 

Please note all shipping costs are non-refundable and customers are responsible for return shipping. 

Our policy lasts 30 days. If 30 days have gone by since your goods have been delivered, unfortunately, we can’t offer you a refund of any kind. 

To be eligible for a return, your item must be unused and in the same condition as received. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted (if applicable) 

Any item not in its original condition is damaged or missing parts for reasons not due to our error.  

Once we receive returned packages they are inspected & will be processed within 3-6 business days. You will then be given a refund of the amount of the item at the time of purchase minus shipping charges. We are not responsible for any shipping costs, the customer is responsible for all shipping costs. All denied returns or returns received after 30 days will be donated to charity.

Your order number must be notated in the package.  

Customers are responsible for return shipping. Shipping costs are non-refundable. 

Once we receive returned packages they are inspected & will be processed within 3-6 business days. You will then be given a refund of the amount of the item at the time of purchase minus shipping charges. All denied returns will be donated to charity if not claimed within 30 days. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance.

If you receive a damaged item you must notify us within 3 days of receipt at info@highdman.com for a replacement item or a refund to be issued. Also send photos of damaged items and packaging it arrived in. (USPS requires this to file a claim). It is the customers' responsibility to inspect all deliveries within 3 business days of receipt. Any damages resulting in customer cutting package with scissors will not be replaced. 

Accidents happen! If you have received an incorrect item in your order please contact us at info@highdman.com so we can get a replacement package out to you as soon as possible!

We only exchange items if they are not defective or damaged. Otherwise we are more then happy to accept a return (please see "Return" FAQ for instructions) and you can place an order for the new item you would like on our website. 

If your item qualifies for an exchange please email us at info@highdman.com

Once your order has been submitted it can no longer be modified. Please make sure to double and triple check that all items you loved are in your cart, the address your order is being shipped to is spot on, and the payment method you are using is good to go!

In order to get your beautiful new products out to you as soon as possible we can not accept cancellations more than 1 hour after your purchase. If you are within this time frame please email us at info@highdman.com. Otherwise we are more then happy to accept a return once you have received your products. Please contact us at info@highdman.com

Please note that original shipping fees are non-refundable & return shipping is the responsibility of the customer.